Return policy Cjswans

Overview:

Your satisfaction is paramount at CJSwans. If you’re not entirely satisfied with a purchase, our 30-day return policy is designed to facilitate a smooth and efficient return process.

Return Period:

You have 30 days from the date you received your order to initiate a return.

Condition of Returned Products:

Please return products in their original condition, complete with all accessories and packaging. To minimize the risk of damage during transit, we recommend using the original packaging or a similar standard.

Packaging and Return Information:

Proper packaging is essential to ensure product safety during return shipping. If a product is inadequately packaged and damaged as a result, you may be liable for that damage. Along with the product, please include:

• Your contact information.

• Order number.

• A brief explanation of why you are returning the item.

Return Instructions:

Return instructions are provided with every shipment. If these are missing or if you need assistance, our customer service team can be reached through our website, cjswans.com.

Free Returns:

We offer free returns. There are no charges for returning an item.

Refunds:

Refunds will be processed within 14 days of our warehouse receiving the returned product. This applies to returns exercised under the right of withdrawal and those resulting from a complaint.

Return Address:

Send your returns to:

CJSwans,

1107 Lunt Ave, Suite 5,

Schaumburg, IL 60193

Initiating a Return:

To start a return:

• Ensure your item is eligible for return (within the 30-day period and in its original condition).

• Include your contact information, order number, and reason for return.

• Follow the return instructions provided with your shipment.

• Ship the item to the above address.

• We will process your refund upon receiving the returned item.

FAQ:

Q: How do I know if my item is eligible for a return?

A: Items are eligible for return if they are within the 30-day return period and in their original condition.

Q: What should I do if my return item is damaged in transit?

A: If the item was poorly packaged and incurs damage during return shipping, you might be responsible for the damage.

Q: When will my refund be issued?

A: We issue refunds within 14 days of receiving the returned item at our warehouse.

Q: Who covers the cost of return shipping?

A: CJSwans covers all costs for return shipping, making it free for you.

Q: What if I have lost my return instructions?

A: Please contact our customer service team at cjswans.com for a copy of the return instructions.

For any further information or assistance, our customer service team is available through cjswans.com.