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Fashion with Purpose

Return policy Cjswans


Your satisfaction is paramount at CJSwans. If you’re not entirely satisfied with a purchase, our 30-day return policy is designed to facilitate a smooth and efficient return process.

Return Period:

You have 30 days from the date you received your order to initiate a return.

Condition of Returned Products:

Please return products in their original condition, complete with all accessories and packaging. To minimize the risk of damage during transit, we recommend using the original packaging or a similar standard.

Packaging and Return Information:

Proper packaging is essential to ensure product safety during return shipping. If a product is inadequately packaged and damaged as a result, you may be liable for that damage. Along with the product, please include:

• Your contact information.

• Order number.

• A brief explanation of why you are returning the item.

Return Instructions:

Return instructions are provided with every shipment. If these are missing or if you need assistance, our customer service team can be reached through our website, cjswans.com.

Free Returns:

We offer free returns. There are no charges for returning an item.


Refunds will be processed within 14 days of our warehouse receiving the returned product. This applies to returns exercised under the right of withdrawal and those resulting from a complaint.

Return Address:

Send your returns to:


1107 Lunt Ave, Suite 5,

Schaumburg, IL 60193

Initiating a Return:

To start a return:

• Ensure your item is eligible for return (within the 30-day period and in its original condition).

• Include your contact information, order number, and reason for return.

• Follow the return instructions provided with your shipment.

• Ship the item to the above address.

• We will process your refund upon receiving the returned item.


Q: How do I know if my item is eligible for a return?

A: Items are eligible for return if they are within the 30-day return period and in their original condition.

Q: What should I do if my return item is damaged in transit?

A: If the item was poorly packaged and incurs damage during return shipping, you might be responsible for the damage.

Q: When will my refund be issued?

A: We issue refunds within 14 days of receiving the returned item at our warehouse.

Q: Who covers the cost of return shipping?

A: CJSwans covers all costs for return shipping, making it free for you.

Q: What if I have lost my return instructions?

A: Please contact our customer service team at cjswans.com for a copy of the return instructions.

For any further information or assistance, our customer service team is available through cjswans.com.


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